Terms & Conditions
USE OF WEBSITE
Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You should save or print a copy of these Terms for future reference.
If you do not agree to these Terms, you must cease using and accessing this Website.
Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.
Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law.
Any content you upload to our Website will be considered non-confidential and non-proprietary. SHELBY TRADING LTD have the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.
We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to SHELBY TRADING LTD for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.
PLACING AN ORDER
By placing an order with us you agree to and accept these Terms. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us either by telephone on 07568739369, by contact form provided on web page. Calls to our Customer Service team are charged at the local rate. All our calls may be recorded for training and monitoring purposes.
By placing an order via this Website you are making an offer to SHELBY TRADING LTD to purchase the goods detailed in your order upon the terms described in your order.
By placing an order for the delivery of goods via this Website:
for delivery destinations within the EU (other than in the UK) you are making an offer to The Royal Mail (with SHELBY TRADING LTD acting as agent) for The Royal Mail to deliver the goods detailed in your order upon the terms described in your order; and
for all other delivery destinations you are making an offer to SHELBY TRADING LTD to deliver the goods detailed in your order upon the terms described in your order.
Once you have placed an order for goods (and delivery, if applicable) we will send you confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and SHELBY TRADING LTD for the sale and delivery of our goods (and between The Royal Mail for the delivery of goods within the UK, as applicable) will only exist once an order has been accepted, processed and despatched to you. We will take payment from your credit/debit/PayPal account at the time you place your order for any made to order items. For all other types of products, your credit/debit card/PayPal account will be authorised when your order is placed and processed but you will not be charged for the value of the goods until the point that they are despatched to you. This does not affect your legal rights.
Prices and availability of goods are subject to change without notice.
Please note that a delivery charge will be added to your order value where appropriate. SHELBY TRADING LTD shall receive such delivery charge on behalf of the Royal Mail in relation to the delivery of the goods within the UK. Delivery charges applied in basket.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. Neither SHELBY TRADING LTD nor The Royal Mail can accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.
CONFORMITY OF GOODS
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
We endeavour to display all items currently available on our website, and aim to hold stock of all styles and sizes while a product is active. Occasionally, an item will be out of stock. If this is the case and we expect more stock to become available, this will be highlighted in your shopping basket. The stock status for your order will also be shown on your order confirmation. If the item is available to purchase on back order, we will provide a promise date for expected delivery. However, if a product is truly out of stock, you will not be able to add it to your shopping basket.
YOUR RIGHT TO CANCEL
You have a legal right to change your mind and cancel your order within 14 days of receipt and receive a refund of all charges for the cancelled goods and the delivery charges. We will process the refund without delay and in any event not later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. This includes the delivery fees of the Delivery Company, for which we will refund the equivalent amount charged by them for delivery. You will then need to return the item(s) either to our store or by post. Parcels returned by post are returned at your own cost. For more information on how to change or cancel your order before dispatch, please see information on our refund page or contact us through the web page.
OUR RETURNS POLICY
If you are not entirely happy with the goods that you have chosen you may return them to us within 30 days of receipt in accordance with our returns policy. Our returns policy applies in addition to your legal right to cancel (as stated above) and does not affect your legal rights in respect of faulty or described incorrectly products.
If you return any products in accordance with our returns policy, we will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, with the original packaging in good condition. Items can be returned outside this period if they are found to be faulty but please take extra care to read any specific care instructions provided with your purchase. Return of an item is at your own cost unless the item is faulty. For further details please visit our Returns page.
RETURNING YOUR ITEMS
Whether exercising your legal right to cancel or returning a product under our returns policy, certain items cannot be returned, For further details please visit our Returns page .
Please provide proof of purchase when returning an item to our store. If you are unable to provide proof of purchase at our store, an exchange or gift card to the value of the lowest-selling price for the returned goods will be offered. A refund will not be given if product has been used.
Please complete Returns form on our website before sending.
Please note that our stores are unable to accept returned goods that have been purchased via PayPal. Please post your items back to our returns department:
111 Hamilton Road, Felixstowe, Suffolk, IP11 7BL
GENERAL TERMS AND CONDITIONS
DISCLAIMER & LIMITATIONS OF LIABILITY
SHELBY TRADING LTD does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither SHELBY TRADING LTD nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of SHELBY TRADING LTD or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
The limitations of liability in these conditions shall apply equally for the benefit of SHELBY TRADING LTD and any other associated company of SHELBY TRADING as if references to SHELBY TRADING LTD included references to each such associated company.
While SHELBY TRADING LTD uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and SHELBY TRADING LTD. will not be responsible for any errors or omissions or for the results arising from the use of such information. While SHELBY TRADING LTD. takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
SHELBY TRADING LTD will not be responsible nor liable for your use of any other Websites which you may access via links within this Website. SHELBY TRADING LTD does not control these Websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with SHELBY TRADING LTD. The entire liability of SHELBY TRADING LTD under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
SHELBY TRADING LTD will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
SHELBY TRADING LTD may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with the specific permission in writing of SHELBY CANDLES, CRAFTY CUTS or SHELBY TRADING LTD
No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
COPYRIGHT AND TRADEMARK
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of SHELBY TRADING LTD or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited save that you may:
Copy, print (one copy only) or download extracts of the material on this Website for the sole purpose of using this Website in good faith for domestic purposes or placing an order with SHELBY TRADING LTD and
Copy, print (one copy only) or download the material on this Website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
LAW AND TERRITORY
To the extent it is possible to exclude the application of other laws and regulations, these Terms and your use of our Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This Website and our Terms have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.